A list of frequently asked questions regarding Professionals and Troubleshooting.
FAQ
Professionals|Troubleshooting|Frequently Asked Questions
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I cannot log in to my account.
Please try resetting your password. If the problem persists, please contact the administration office from your registered email address.
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Photo upload does not work well.
The file size may be too large. Please compress to the recommended size and try again. Please contact us if you need support.
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Cases are not displayed in search results.
Please check if category tags are appropriately set and whether it is set to public. It may also take time to reflect.
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I received an inappropriate inquiry from a user.
Please report it to the administration office. We will take action as necessary.